Shipping & Returns

Shipping

Carrier: all orders are shipped on a tracked courier service — a tracking number is provided with every order.
Where we ship: UK, Europe and worldwide. Postage is calculated by your delivery country at checkout.
Dispatch: orders are typically dispatched within 1–2 working days. You'll receive tracking once your order is on its way.
Postage: a shipping charge based on your destination is added at checkout. We don't currently offer free shipping, though we may run promotions from time to time.

Packaging & insurance

Protective packaging: single cards are shipped in rigid protective cases (toploaders or one-touches) inside cushioned, securely sealed packaging.
Insurance: every order over £25 in item value is automatically insured for its full value against loss and damage in transit — at no extra cost to you. Orders of £25 or under are protected by the courier's standard cover.
If something goes wrong: if your parcel is lost in transit or arrives damaged, contact us within 14 days of the expected delivery and we'll handle the claim and put it right with a replacement or refund.

International orders — import charges

Our prices and shipping charges do not include the destination country's import charges. International orders are shipped “delivered duty unpaid”, which means the courier collects any charges due from you on or shortly before delivery.

EU orders: since 1 July 2026 the EU applies a flat €3 customs duty to parcels valued under €150, in addition to your country's import VAT on the goods and shipping. Some countries also charge their own handling fee (for example, €2 in France).
Rest of world: import duties and taxes may apply according to your country's rules.
Courier fees: the courier may add its own customs clearance or admin fee on top.

These charges are set by the destination country, are outside our control, and are the customer's responsibility. If a parcel is refused or abandoned because import charges weren't paid, any refund may be reduced by the costs we incur — see our Terms.

Returns

We want you to be happy with your order. You may return eligible items within 14 days of delivery for a refund, provided they are returned in the same condition they were sent.

Sealed boxes must be returned unopened and still sealed.
Single cards must be returned in the same condition, with any toploaders/sleeves/packaging intact.
To start a return, email us first and we'll provide the returns address and instructions. Please don't send items back without contacting us.
Return postage is the buyer's responsibility unless the item arrived faulty or not as described. We recommend a tracked service.
Refunds are issued to your original payment method once the returned item is received and checked.

Break spots

Spots purchased in a live break are non-refundable due to the nature of the sale — see our Break Policy for full details.

Faulty or incorrect items

If something arrives damaged, faulty or not as described, contact us within 14 days of delivery and we'll put it right. Your statutory rights are not affected.

438CARDS LTD (registered in England & Wales, company no. 17238605). This policy is provided for information; please contact us with any questions about an order.